Submit a Complaint

HOW IT WORKS

Complaint Resolution Process

Your complaint is our priority. Here's how we handle it.

Submit

Fill the form with all details

Ticket Issued

Unique ID generated instantly

Review

Team reviews & assigns

Resolution

Issue addressed by our team

Closed

You are notified on closure

Complaint Stats

0Total

0Pending

0In Progress

0Resolved

Helpdesk Contact

Helpline+92-42-36000000

Emailcomplaints@pchs.me

Websitepchs.me

Walk-inComplaint Desk, Main Office
Ghazi Road, Lahore Cantt

HoursMon–Sat: 9:00 AM – 4:00 PM

Resolution Timeline

Urgent: Within 24 hours

High Priority: Within 48 hours

Normal Issues: Within 7 working days

Infrastructure: Within 14 working days

Track Your Complaint

Enter your Ticket ID to check status

Register Your Complaint

REF: ——

Personal Information

Full Name *

Member ID

Phone Number *

Email Address

Complaint Details

Category *

Block / Location

Subject / Title *

Priority Level

Complaint Details *

Attachments (Optional)

Click to attach photos or documents

JPG, PNG, PDF — max 5MB

Complaint Submitted Successfully!

Your complaint has been registered. Your Ticket ID is:

PCHS-2024-0000

Please save this ID to track your complaint status.

Urgent? Contact Us Directly

For urgent complaints or security emergencies, contact our helpline or emergency services immediately.

Helpdesk PCHS Helpline

15 Police Emergency

16 Fire Brigade

1122 Rescue / Ambulance

View Security Center